Refund & Return Policy

High Point Research Compounds supplies temperature-sensitive research materials to qualified laboratories. Because sterility and cold-chain integrity cannot be verified once a vial has left our custody, we do not accept returns or issue refunds after an order has shipped. The exceptions below cover orders that arrive damaged, incorrect, or not at all.

Before your order ships

You may cancel any order at no cost, for any reason, while its status is still Pending or Processing. Email us at the address below with your order number and we will cancel it and refund the full amount, including shipping.

Once an order moves to Shipped, it can no longer be cancelled.

After your order ships

All sales are final once the order has shipped. We cannot accept a returned vial back into inventory — its storage conditions and chain of custody can no longer be verified, so it cannot be sold to another researcher. This applies whether or not the vial has been opened.

Exceptions — what we do cover

We will replace or refund your order in full, at your choice, in any of the following cases:

1. Your order never arrived. Tracking shows no delivery, or shows delivery to an address you did not provide.
2. You received the wrong item. The compound, size, or quantity does not match your order.
3. The order arrived damaged. A broken, cracked, leaking, or unsealed vial, or damaged packaging that compromised the contents.
4. The cold chain failed in transit. Coolant fully exhausted on arrival, or a shipment materially delayed by the carrier such that temperature-controlled contents can no longer be relied upon.

In these cases we pay all return shipping, if we ask you to return anything at all. You will never be asked to pay to return an order that was our error or the carrier's.

Exceptions — what we do not cover

• Ordering the wrong compound, size, or quantity by mistake
• No longer needing the material, or a change in research plans
• Results obtained in your own research
• Refusal or abandonment of a shipment at customs, or seizure by any authority, where the material was lawfully shipped
• Loss or degradation after delivery, including improper storage
• Any request made outside the reporting windows below

How to request a refund

Email highpointpeptides@gmail.com with:

• Your order number
• What is wrong with the order
• Photographs, for any damage or cold-chain claim — including the vial, the packaging, and the coolant as received

Reporting windows. Report damage, a cold-chain failure, or an incorrect item within 7 calendar days of delivery. Report a non-delivery within 14 calendar days of the expected delivery date. We cannot verify claims outside these windows with the carrier, so we are unable to honour them.

Our response times

• We acknowledge every request within 1 business day.
• We resolve refund and replacement requests within 7 business days of receiving the information above.
• Approved refunds are issued to the original payment method and are submitted within 3 business days of approval. Your bank or card issuer typically posts the credit within a further 5-10 business days, which is outside our control.

We will always tell you the outcome in writing, including where we conclude no refund is due and why.

Contact

High Point Research Compounds
highpointpeptides@gmail.com

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Not for human or veterinary consumption. For laboratory research purposes only.